Neveah Rose FAQ
Welcome to Neveah Rose's FAQ page. Here, you'll find answers to common questions about our products, policies, and services. If you can't find the answer you're looking for, please don't hesitate to contact us at info@neveahrose.com.
Q: What is Neveah Rose?
General Questions
A: Neveah Rose is a luxury clothing brand that empowers women and promotes mental health awareness. We offer stylish, high-quality apparel and mental health products designed to promote self-care and confidence.
Q: Where are you located?
A: We are based in Texas and offer our products online.
Q: What types of products do you sell?
Products
A: We offer a wide range of clothing, including ready-to-wear items, made-to-order pieces, and pre-order collections. Additionally, we provide mental health products such as journals, self-care tools, and accessories.
Q: How do I care for my Neveah Rose clothing?
A: Each clothing item comes with a specific care instructions. Generally, we recommend hand washing or reverse cleaning using a gentle cycle on your washing machine and cold water, and air drying to maintain the quality and longevity of the fabric.
Q: How do I place an order?
Ordering & Shipping
A: To place an order, simply browse our online store, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
Q: What are your shipping options?
A: We offer standard and expedited shipping. Shipping times and costs vary based on your location and the shipping method selected. We do not offer international shipping at the moment.
Q: When will my order be shipped?
A: Ready-to-wear items and mental health products ship within 1-2 business days. Made-to-order and pre-order items have different production/processing times, listed on the shipping & returns policy page and each product page.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns on ready-to-wear items and mental health products within 30 days of delivery. Product must not be damaged or worn and still in new condition. Made-to-order and pre-order items are non-refundable after production begins. Full details can be found on our shipping & returns policy page here.
Q: How do I start a return or exchange?
A: Contact our customer service at info@neveahrose.com with your order number and reason for return/exchange. We will provide instructions for the return process.
Q: Can I cancel my order?
A: Ready-to-wear and mental health products can be canceled before shipment. Made-to-order items can be canceled before production. Pre-order items can be canceled within 24 hours of purchase.
Contact Us
Q: How can I reach customer service?
A: Email us at info@neveahrose.com or call or text 214-986-7590. Customer service is available Monday through Friday 9am-5pm CST.
Q: Do you have a physical store?
A: We currently operate online only. Follow us on social media for updates on possible pop-up shops and events.
Additional Information
Q: How can I stay updated on new releases and promotions?
A: Sign up for our newsletter to receive updates on new products, special offers, and events. Follow us social media for latest news.