Shipping & Return Policy

At Neveah Rose, your satisfaction is our top priority. Please review our policies for refunds, returns, exchanges, and cancellations.

Refund Policy

Ready-to-Wear and Mental Health Products: 

• Items must be returned within 30 days of delivery.

• Items must be in their original condition, unworn, unwashed, and with all tags attached.

• Proof of item condition required before item is returned to us (images of current condition of product)

• Proof of purchase is required (e.g., order confirmation email, receipt).

Made-to-Order Items: 

• Refunds are only applicable for made-to-order products if the item is defective, damaged, or significantly different from the description provided at time of purchase.

• Proof of the defect or damage must be provided within 7 days of receiving the item.

Pre-Orders:

• Refunds are only applicable for pre-order products if the item is defective, damaged, or significantly different from the description provided at time of purchase.

• Proof of the defect or damage must be provided within 7 days of receiving the item.

Process: Contact our customer service team at info@neveahrose.com or text 214-986-7590 to initiate a return. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and will be applied to your original method of payment. Please note that shipping costs are non-refundable. If refund happens to be rejected, item will be processed with 1-2 business days and returned back to original buyer. Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Exchange Policy

Ready-to-Wear and Mental Health Products: 

• Items must be exchanged within 30 days of delivery.

• Items must be in their original condition, unworn, unwashed, and with all tags attached.

• Proof of item condition required before item is sent to us (images of current condition of product)

• Proof of purchase is required (e.g., order confirmation email, receipt).

Made-to-Order Items: 

• Exchanges are only applicable for made-to-order products if the item is defective, damaged, or significantly different from the description provided at time of purchase.

• Proof of the defect or damage must be provided within 7 days of receiving the item.

Pre-Orders:

• Exchanges for pre-order items are subject to availability.

• If you wish to exchange your pre-order item for a different size or style, please contact info@neveahrose.com or 214-986-

Process: Contact our customer service team at info@neveahrose.com or text 214-986-7590 to initiate a exchange. We will provide you with instructions  on how to return the original item and process the exchange. If the desired item. Customers are responsible for return shipping costs. We will cover the shipping costs for the exchanged item to you.

Cancellation Policy

Orders can be canceled within 24 hours of purchase. After 24 hours, orders cannot be canceled as processing and shipping will have begun.

Process: Contact our customer service team at info@neveahrose.com or text 214-986-7590 as soon as possible to cancel your order. Once the cancellation is approved, you will receive a confirmation email, and your payment will be refunded.

Not qualified for cancellation:

• Final sale items

• Items discounted/marked down